55r Privacy Policy

This Privacy Policy ("Policy") applies to the 55r platform ("55r", "we", "us") and describes how we collect, process, store, and protect your personal information when you use our website and related services. By using our services, you are considered to have given your consent to the terms of this Privacy Policy.

55r places the highest importance on the privacy of all users in Bangladesh. Your information provided during registration, login, or any transaction on our platform is always protected by SSL encryption technology. We do not sell, rent, or distribute your information to any unauthorized third parties.

1 What Information We Collect

When you register and use services on 55r, we may collect the following types of information:

1.1 Information You Provide Directly

When you provide information directly on our platform, we collect:

• Full name and date of birth (for age verification)
• Email address and contact details
• Password (stored in encrypted form)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account number
• Identity verification documents (national ID card or passport)
• Address and residence information

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type, operating system, and device model
• Login time, session data, and platform usage patterns
• Data obtained from cookies and similar tracking technologies
• Transaction history and gaming activity records

1.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may sometimes receive information from trusted third-party verification services. This information is used solely to confirm legitimacy.

2 Purpose of Data Use

55r uses your information only for specific, lawful, and necessary purposes. We use your information for the following:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To operate gaming, betting, and payment services smoothly.
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Security: To prevent fraud, money laundering, and other unlawful activities.
• Legal Compliance: To meet reporting obligations under applicable laws and regulations.
• Customer Support: To resolve your complaints, questions, and assistance requests.
• Responsible Gaming: To identify excessive play patterns and provide necessary support.
• Technical Improvement: To improve platform performance and user experience.

3 Data Sharing and Third Parties

55r shares your information with third parties in a very limited and controlled manner. Information may be shared in the following circumstances:

3.1 Service Providers

Trusted partner organizations necessary for operating our services — such as payment processors, identity verification services, and IT infrastructure providers — may process your information to a limited extent and only for specific tasks.

3.2 Legal Obligations

We may be required to disclose information under a court order, a lawful request from a government authority, or applicable legal regulations. In such cases we always provide only the minimum information necessary.

3.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred. You will be notified in advance in such cases.

3.4 Consent-Based Sharing

Beyond the cases described above, we will not share your information with any third party without your explicit consent.

4 Cookies and Tracking Technologies

55r uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help us improve our services.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — without these the platform does not function properly.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Help us understand which parts of the platform are used most.

4.2 Cookie Controls

You can disable or delete cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to not work correctly.

5 Data Retention and Security

5.1 Retention Period

We retain your personal information for as long as it is necessary to provide services, meet legal obligations, or resolve disputes. Even after an account is closed, certain information may be retained for a specified period in accordance with applicable legal regulations.

5.2 Security Measures

To protect your information, 55r takes the following technical and organizational measures:

• Use of SSL/TLS encryption technology for all communications
• Storage of passwords and sensitive information in encrypted form
• Firewalls and access controls to prevent unauthorized access
• Regular security audits and vulnerability assessments
• Automated monitoring systems for detecting suspicious activity
• Data access restricted to authorized staff only

5.3 Data Breach

If a data security breach occurs that poses a risk to your rights and freedoms, we will notify you in a timely manner in accordance with applicable law.

6 Your Rights

As a user of the 55r platform, you have the following rights over your own personal information:

• Access: You may request to know what information we hold about you and to receive a copy.
• Right to Rectification: You may request correction if your information is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your information in certain circumstances, although we may be required to retain some information due to legal obligations.
• Right to Restrict Processing: You may request that processing of your information be limited in certain cases.
• Portability: You may request your information held by us in a structured and readable format.
• Withdrawal of Consent: Where data processing is based on consent, you may withdraw your consent at any time.

To exercise these rights, contact our support team via live chat or send an email to [email protected].

7 Protection of Minors

55r is a 21+ platform. We do not knowingly collect or process information from any person under the age of 21. Age verification during registration is mandatory.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the collected information. Parents and legal guardians are requested to remain vigilant about this matter.

8 International Data Transfers

As required for the operation of our services, your information may sometimes be transferred to or stored outside Bangladesh. In such cases we ensure that:

• Transferred data is protected by appropriate encryption.
• The receiving country or organization maintains adequate data protection standards.
• The data transfer is consistent with this Privacy Policy and applicable law.

Third-party service providers (such as payment gateways and game providers) follow their own privacy policies and are obligated to maintain their own security standards.

9 Special Protection of Payment Information

Your financial information provided when conducting transactions via bKash, Nagad, Rocket, Upay, and bank transfer is stored with special care.

• Full mobile banking PINs or bank PINs are never stored on our servers.
• All financial transactions are processed through encrypted channels.
• Payment-related information is used only for transaction verification and fraud prevention.
• Suspicious financial activity is automatically detected and reviewed.

The minimum deposit amount on the 55r platform is ৳500 and the minimum withdrawal amount is ৳800. All transactions are generally completed within 5 to 30 minutes.

10 Policy Changes

55r reserves the right to update or change this Privacy Policy at any time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notice will be displayed on the platform.
• A message will be sent to your registered email address.
• The "Last Updated" date at the top of the page will change.

Continuing to use the platform after changes are made will be considered as your agreement to the terms of the new policy. We therefore recommend reviewing this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding your information in relation to this Privacy Policy, please contact us:

• Live Chat: Available in Bangla 24/7 from any page on the website.
• Email: [email protected]

Our privacy team will process your request as quickly as possible. For general requests we aim to respond within business days.